Prior to selecting Dr Willoughby, I did my research and felt confident in his expertise as a Pulmonologist. Next, I soon discovered this is a well-run office. The staff answers the phone. No long and winding paths to finally get to speak to someone. The office staff efficient processed my intake forms and the office respects appointment times. Within minutes, I was brought into the testing room where another staff member was welcoming and explained in detail what was about to take place. Once she began her test routine, her instructions were clear, enabling me to perform the tests to completion.
Finally, meeting with Dr Willoughby was my biggest surprise. Dr Willoughby actually took the time to review my intake information and was prepared to discuss my reasons for being there. Apparently, Dr Willoughby had already reviewed the results of the tests I had just taken, and then, after a few minutes of me giving some background to my concerns, Dr Willoughby proceeded with his comments. Dr Willoughby invited me to observe his computer screen to explain my previous x-rays and C/T Scans. He explained the various images in great detail yet kept it on a level that made it easy to understand his findings.
Dr Willoughby spent as much time as I needed. When the meeting concluded, he escorted me to his receptionist and gave some instructions for my follow-up.
Dr Willoughby & his staff represents the model to which all professional offices should aspire. I look forward to my next appointment for follow-up of related matters.
Thanks and with appreciation.